Strategies for Home Working

For those customers that do not currently work at home with their Voxhub service it is relatively simple to make the move.

Using the Voxhub for iPhone or Android App, it can work as a replacement for the office phone with exactly the same telephone numbers and ringing rules for teams and main lines. Calls between users work the same way as with office desk phones using the normal extension number and are free of call charges.

Getting up and running with the Voxhub App

The app needs to be downloaded from the App Store or Play Store and the user then logs in using their Voxhub username and password.  For customers without user accounts active they will need to be set-up first.

Depending on the complexity of your account with us it is possible to move to apps by us taking your current set-up and simply adding the Voxhub App to it. The current ringing rules and extensions stay the same.

The current challenges we are having with some customers include.

  1. Needing to set-up user accounts for those without accounts.
  2. Verifying the set-up on your account is up-to-date.

Largely speaking getting up and running with the App is reasonably straightforward and our team can work through any snags you may have.

Limitations of Home Internet Connections

Working at home means that you will be relying on the quality of your home Internet connection and Wifi equipment you are using.

VoIP is a realtime service meaning that it is immediately obvious if there are any connectivity problems. Your connectivity must not become congested with other traffic, so if there are others in your house using the Internet then this can affect the quality of your calls.

Some home broadband providers supply equipment that is not compatible with all VoIP services. The only way to know if this is the case is to try it.

Home Wifi might be advertised as the best on the market but these are often nothing like as good as commercial and office Wifi. Wifi access points costing over £200 easily outperform home Wifi from home routers.  You may find that you need to work nearer your Wifi aerial or move your router if it is poorly located or shielded behind other objects.

You may be able to use the Voxhub App over 4G instead of Wifi depending on your cellphone signal strength and provider.

Taking Office Phones Home

We do not recommend that you try to take your office desk phone home. The majority of phones we supply do not come with a power supply in the office and this may need to be purchased.

Office desk phones use ethernet cables and these need to be plugged in to your router. Location of where you want to work and the distance to the router needs to be cabled properly.

Finally, we have more problems with home connections and office phones due to home router incompatibilities when compared to our Voxhub App.

Posted in Latest, News

Coronavirus Update Tuesday 17th March

This week our team have begun working at home. The biggest impact to our team is the increased demand for our support as a result of customers moving to home working. We are currently keeping up with requests but the work involved is not always straightforward as we are trying to understand that requirements that do differ between customers.

The majority of the customers that are working from home have taken our Mobile App for iPhone or Android as a direct copy of their office phone to use over their home Wifi. We are currently offering this with no set-up charge and as a simple add-on to existing services for each phone or user already on the account.

Please remember that VoIP based calls are sensitive to the quality of your network. If you are in a household that is trying to make the best of being at home by using the Internet,  this increased household demand could affect quality of calls.

We will be publishing advice for customers in the next set of posts on various strategies to help deal.

We all wish our customers well in this current time.

Posted in Latest, News, Voxhub

Coronavirus Readiness Planning

In response to the emerging coronavirus threat in the UK, I am outlining some of our preparations and providing transparency on how it may affect the operations of our Voxhub business.

It is looking very likely that over the coming weeks many people will be asked to work from home by their employers. For our customers, we will become a focal point to ensure their communications continue to operate and we will be aiming to help them work effectively despite the challenges this may cause.

Operationally, we have two areas that provide the greatest concern to us.

  • Our ability to deliver new services if we receive a sudden increases in demand for the set-up of home working services.
  • Our own staff being off work and the corresponding impact to our operations.

What are we doing right now?

To address these concerns we have begun by reviewing each of our customers’ accounts and their readiness for these changes. For office based workers we have some set-up work we can do in advance to speed up the process of enabling working from home. For other environments like restaurants, warehouses and retail environments we may need to put in place alternative plans. We will be doing this behind the scenes and it is likely that we will be contacting customers about any individual challenges they may have. This is a precautionary step and we are hoping that our efforts will not be needed.

For our own team we will initially be curbing any non-essential business travel. We will be recommending our team reduce the number of unnecessary trips into Central London and to places with a large number of people. Our team are already prepared to work from home as part of our existing business continuity planning.

How can Voxhub help?

The Voxhub mobile app for iPhone and Android can be used to work from home using WiFi to make and receive telephone calls, as well as communicate internally. We also have our CallStation softphone for Mac and Windows for those that want to use their computer for phone calls.

Many customers already have these services but for those that need to take them due to coronavirus we will be making a concession on contract lengths and a reduction of set-up charges that would otherwise be charged.

What can our customer do now?

We urge customers to involve us sooner rather than later as part of their readiness planning. We need to understand any specific challenges they may have and to prevent us receiving sudden requests for rapid assistance that we cannot deliver at short notice.

To discuss your specific requirements call us on 020 3030 3150 or by dialling 150 from your Voxhub phone.

Posted in Latest, News, Voxhub

Voxhub Christmas and New Year Operating Hours 2019

Voxhub would like to wish a Merry Christmas and a Happy New Year to all of our customers.

See below for our working hours over Christmas and New Year. We will be working our standard office hours with the exception of Bank Holidays where our office will be closed. We will of course be operating our usual 24hr fault reporting service throughout the holiday period.

Our availability

Sales, General Enquiries and Non-Urgent Support

Open

Monday to Friday 09:00 – 17:30

excluding Public Holidays

We are closed on the following days over the festive period

Wednesday December 25th

Thursday December 26th

Wednesday January 1st

Service Affecting Faults

For service affecting faults we offer a 24 hour fault resolution service all year round including weekends and all public holidays.

 

Posted in News, Voxhub

Call Quality Issues 09/12/2019

 

Update at 11:22am 

This issue has now been resolved and no further issues should be experienced by our customers.

Call Quality Issues

Our customers have reported intermittent call quality issues impacting both inbound and outbound audio.

Our Systems Team are currently investigating the issue and are looking to put a workaround in place.

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Posted in Voxhub

Voxhub Easter Opening Hours 2019

See below for our working hours over Easter. We will be working our standard office hours with the exception of Bank Holidays where our office will be closed. We will of course be operating our usual 24hr fault reporting service throughout the holiday period.

Our availability

Sales, General Enquiries and Non-Urgent Support

Open

Monday to Friday 09:00 – 17:30

excluding Public Holidays

Easter Weekend Closures 2019

Friday April 19th

Monday April 22nd

Service Affecting Faults

For service affecting faults we offer a 24 hour fault resolution service all year round including weekends and all public holidays.

Posted in Voxhub

Voxhub Christmas and New Year Opening Hours 2018

Merry Christmas and a Happy New Year to all of our customers.

See below for our working hours over Christmas and New Year. We will be working our standard office hours with the exception of Bank Holidays where our office will be closed. We will of course be operating our usual 24hr fault reporting service throughout the holiday period.

Our availability

Sales, General Enquiries and Non-Urgent Support

Open

Monday to Friday 09:00 – 17:30

excluding Public Holidays

Christmas Closures

Tuesday December 25th

Wednesday December 26th

Tuesday January 1st

Service Affecting Faults

For service affecting faults we offer a 24 hour fault resolution service all year round including weekends and all public holidays.

 

Posted in News, Voxhub