Changes to call charges to UK 084, 087, 09 and 118 numbers

This summer the communications regulator Ofcom is introducing a new initiative called UK Calling. UK Calling has been designed to make it clearer and easier for everyone to understand how much it costs to make a call from consumer mobiles and landlines to all 0845, 087, 09  and 118 numbers (also known as ‘service numbers’).

From 1st July 2015, the cost of calling all 0845, 087, 09  and 118 numbers will be made up of two parts:

  • An access charge: This part of the call charge goes to your phone company, charged as pence per minute.
  • A service charge: This is the rest of the call charge. The organisation you’re calling decides how much you will be charged and will tell you this.

When numbers are printed or advertised on websites you will see a message like this to communicate to you the service charge for that number.

“Calls cost XXp [or XXp per minute] plus your phone company’s access charge.”

Ofcom is requiring all major phone companies, including Voxhub, to introduce these changes. The access charge from Voxhub will be 3p +VAT per minute. Voxhub has no control over the service charge part of the costs.

Other points to note:

  • The changes do not affect calls made to ordinary landline numbers (01, 02), 03 numbers or mobile (07) numbers.
  • Neither do they affect calls made from payphones, international calls, or calls to the UK when roaming overseas.
  • All calls to Freephone numbers (which begin 0800 or 0808) we be made free from mobile phones, just as they are from landlines.
  • If you operate any 084 or 087 numbers you will need to ensure that your service charge is clearly displayed wherever you advertise or promote the number. The service charge must be prominent and in close proximity to the number.

To find out more, go to

Posted in Industry, News, Voxhub
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