In response to the emerging coronavirus threat in the UK, I am outlining some of our preparations and providing transparency on how it may affect the operations of our Voxhub business.
It is looking very likely that over the coming weeks many people will be asked to work from home by their employers. For our customers, we will become a focal point to ensure their communications continue to operate and we will be aiming to help them work effectively despite the challenges this may cause.
Operationally, we have two areas that provide the greatest concern to us.
- Our ability to deliver new services if we receive a sudden increases in demand for the set-up of home working services.
- Our own staff being off work and the corresponding impact to our operations.
What are we doing right now?
To address these concerns we have begun by reviewing each of our customers’ accounts and their readiness for these changes. For office based workers we have some set-up work we can do in advance to speed up the process of enabling working from home. For other environments like restaurants, warehouses and retail environments we may need to put in place alternative plans. We will be doing this behind the scenes and it is likely that we will be contacting customers about any individual challenges they may have. This is a precautionary step and we are hoping that our efforts will not be needed.
For our own team we will initially be curbing any non-essential business travel. We will be recommending our team reduce the number of unnecessary trips into Central London and to places with a large number of people. Our team are already prepared to work from home as part of our existing business continuity planning.
How can Voxhub help?
The Voxhub mobile app for iPhone and Android can be used to work from home using WiFi to make and receive telephone calls, as well as communicate internally. We also have our CallStation softphone for Mac and Windows for those that want to use their computer for phone calls.
Many customers already have these services but for those that need to take them due to coronavirus we will be making a concession on contract lengths and a reduction of set-up charges that would otherwise be charged.
What can our customer do now?
We urge customers to involve us sooner rather than later as part of their readiness planning. We need to understand any specific challenges they may have and to prevent us receiving sudden requests for rapid assistance that we cannot deliver at short notice.
To discuss your specific requirements call us on 020 3030 3150 or by dialling 150 from your Voxhub phone.