This week our team have begun working at home. The biggest impact to our team is the increased demand for our support as a result of customers moving to home working. We are currently keeping up with requests but the work involved is not always straightforward as we are trying to understand that requirements that do differ between customers.
The majority of the customers that are working from home have taken our Mobile App for iPhone or Android as a direct copy of their office phone to use over their home Wifi. We are currently offering this with no set-up charge and as a simple add-on to existing services for each phone or user already on the account.
Please remember that VoIP based calls are sensitive to the quality of your network. If you are in a household that is trying to make the best of being at home by using the Internet, this increased household demand could affect quality of calls.
We will be publishing advice for customers in the next set of posts on various strategies to help deal.
We all wish our customers well in this current time.